The National Hybrid Heat Pump Plan is provided by HAAS Heating B.V. In these terms, we describe the agreements we make with each other. Please read them carefully because they are important.

Contents

1. What do we mean by...?

2. Who are we?

3. What rules apply?

4. Can we change the rules?

5. What are we liable for?

6. Right of withdrawal and possibility of dissolution

7. Survey, inspection, and additional work

8. Your obligations

9. Declaration of awareness of external factors for saving

10. Guarantees

11. Financing service

12. Subsidy application

13. Monitoring data exchange

14. Force majeure

15. Payment and ownership

16. Complaints procedure

17. Changing conditions, rate schemes and rates

18. Announcements, subcontractors and choice of forum

19. Confidentiality

1. What do we mean by ?

Contract terms: this is the document you are reading now.
Quotation: this is the document you receive via the customer portal, after a survey and advice from an installer, describing our offer to you. Your details are also included. The quotation is part of the agreement.
Agreement: this is the set of agreements about the product and the service. The agreement consists of the quotation accepted by you and these contract terms.
You: the person with whom HAAS Heating has entered into the agreement.
the Work: the creation of a tangible work, such as the installation of a hybrid heat pump.


2. Who are we?

We are HAAS Heating B.V (hereinafter HAAS) registered with the Chamber of Commerce under number KvKnummer: 76758028. HAAS acts as an intermediary and provides advice on obtaining a hybrid heat pump, including purchase and installation, subsidy, and potential financing. HAAS also advises on obtaining employee benefits that can result in a substantial discount. HAAS has set up a website and customer portal for this purpose and handles everything electronically.

3. What rules apply?

- The agreements stated in the quotation.
- The agreements stated in these contract terms.
- All agreements together form the agreement. Dutch law applies to the agreement. We may transfer the rights and obligations from this agreement to another company if we ensure that this company complies with the agreements from this agreement. In advance, you give us permission to do so.

4. Can we change the rules?

- We may change the prices and the agreements of the agreement. If we do, we will always send you a quotation in advance.
- In special cases, we may make other agreements with you. If we do, we will inform you in advance by letter or email.
- In events not described in these terms, we decide how to deal with them.

5. What are we liable for?

- HAAS acts as an intermediary between you and other parties such as the manufacturer of the hybrid heat pump, subsidy provider, and possibly financier, and informs the installer.
-We ensure that the agreements in the agreement are executed as well as possible.
- HAAS expressly disclaims all liabilities and guarantees arising from the creation of the mediation and refers to the guarantees of the relevant manufacturer, installer, and possibly financier for that.
- Products or services are delivered by the manufacturer and installer in accordance with legal regulations and applicable provisions.
- The calculated savings on the web calculator are general and indicative, based on the current knowledge and expertise of experts in the market. We cannot be held liable for any deviations of any kind. This is also due to the intensity of use, household composition, and weather conditions.
- In cooperation with tax-legal experts, the employee benefits have been compiled based on legal data. We cannot be held liable for any deviations or changes. This does not affect our efforts to keep our calculator up to date.
- Do they cause damage to your belongings? Then they are liable for that.
- In cases where we are liable, we are liable up to a maximum of € 1,000,000 per occurrence.
- We do not compensate for immaterial damage or damage resulting from damage to goods, such as business damage (loss of profit or income).

6. Right of withdrawal and possibility of dissolution

You can dissolve the agreement in writing:

- up to 5 days after our quotation and any additional quotation has been accepted and your down payment has been made with a reason and against payment of the costs incurred by HAAS up to that time (non-binding indication: € 450 incl. VAT);

7. Survey, inspection, and additional work

- The installer will perform an initial survey based on information provided by you and available public information to determine whether the Property is suitable for carrying out the installation of a hybrid heat pump. If the installer believes that based on this information, there is insufficient certainty about the suitability of the Property, he will discuss the possibility of an on-site inspection with you. The cost of the inspection is approximately € 150, including VAT, which are at our expense.
- If it turns out at any time that you have provided incomplete or incorrect information about the Property, including (the condition of) installations present on site, we are entitled to charge you for the extra costs thereby incurred.
- The property must continue to have a well-functioning indoor installation and central heating for heating water and/or spaces and a regular power connection to the electricity grid.
- If, as a result of the survey and/or inspection, additional work is required, these costs must be settled separately with the installer.

8. Your obligations

- You enable the installer to carry out the assignment. You ensure that the installer can timely access the approvals required for the Work (such as permits and exemptions) and the data to be provided by him for the work. The costs for applying for a permit are at your expense.
- The spaces in which work is to be carried out must be easily accessible, clean, and dry. Joints and crevices must be adequately and timely sealed by you both from the inside and outside, or at your expense, at least 10 working days before the installer will start work.
- You ensure that the installer can access the relevant data for the Work in advance, including the location of pipes, sewers, and the like.
- You declare that there is no asbestos present in the space(s) where the Installation must be installed.
- In the case of an installation on the roof, you declare that the roof on which the installation is installed is in good structural condition.
- You provide the installer with available connection options for the energy required for the Work. The required electricity, gas, and water are at your expense.
- If the installer, due to causes that lie within your risk sphere, is unable to perform the Work on the Installation Date, he is entitled to charge you for the costs thereby incurred. This includes, but is not limited to:
* You are not present on the Installation Date;
* work by third parties or deliveries not belonging to the Installer's Work are not performed in such a way and timely that the execution of the Work

does not suffer any delay;
* Another company performs work on the Installation Date that conflicts with the

Work;
* Your home (in terms of construction) is not suitable for the execution of the Work without modification or rectification.
- If the commencement or progress of the Work is delayed by a circumstance that comes within your risk, you must compensate the damage resulting from this to the installer if it can be attributed to you.
- You bear the risk for damage caused by:
* inaccuracies in the assigned work;
* inaccuracies in the constructions and working methods demanded by you;
* defects in the (immovable) property on which the work is carried out;
* peculiarities in the construction of your home to the extent that they are not visibly apparent to us at first sight;
* (soil) pollution, environmentally adverse substances and/or bacteria (such as asbestos and legionella) in or near the (immovable) property where the Work is carried out
* defects in materials or resources provided by you;
* inaccuracies in the data provided by or on behalf of you.
- In the event of a default in the execution of the Agreement by the installer, you are obliged to notify this in writing or by electronic means to the installer as soon as possible, including a clear description of the default. In addition, this specification must also include a reasonable period in which we are given the opportunity to rectify the default.
- To be able to claim the warranty, you must:
* not uninstall, remove, or otherwise render the Installation out of use, modify, adapt, or repair it, break the connection with the indoor installation and/or the internet, restrict it in any way, or block it without the prior written permission of the installer
* not expose the room where the indoor unit of the heat pump is placed to systematically high temperatures, large temperature fluctuations, or high humidity (for example, by placing a clothes dryer);
* Inform the installer as soon as possible after the discovery of theft, damage, or (dis)malfunctioning or defect of the Installation, the home, or the internet connection about the theft, damage, or (dis)malfunctioning or defect;
* perform periodic maintenance of the Installation in accordance with the instructions as described in the manual of the manufacturer of the supplied equipment;
* not perform work or undertake activities that may restrict or damage the operation of the Installation;
* fully cooperate in the work that the installer must carry out on the Installation and keep the places that the installer must enter accessible.
- You have a duty to investigate the extent to which the noise level of the Installation, as specified, is acceptable for yourself and your environment. You bear the responsibility for complying with legal requirements and regulations as described in article 6

9. Declaration of awareness of external factors for saving

- You declare that you are aware that the saving, as calculated on the HAAS website, is indicative and that the annual saving also depends on factors beyond HAAS's control, including:

- variation in climatic conditions in any year (e.g. amount of sunshine, winter temperatures);
- changes in your heating, hot water and/or electricity consumption behavior;
- changes in gas and/or electricity prices; - changes in tax and regulations.

- We expressly exclude any liability for the factors mentioned in this article (for the work performed).

- No rights can be derived from the use of the savings tool. The results when using the savings tool do not constitute a guarantee or promise, and HAAS cannot be held liable for any deviation between the projected saving and the actual calculation.

10. Guarantees

HAAS arranges, mediates, and advises and passes on the guarantees one on one. We refer to the guarantees of the manufacturer and installer and we waive any liabilities related to this.

11. Financing service

- We understand a Financing service to mean the service in which we advise and/or mediate in obtaining a suitable financing for you.
- The financing itself is not part of this Agreement but is a financing agreement in which you borrow money from a financial institution.
- You are responsible for your financing. Haas only supports where possible. You are entirely responsible for the accuracy and completeness of all information provided by you to us to the financial institution.

12. Subsidy application

We apply for an ISDE subsidy for the installation of the hybrid heat pump at your address. After the subsidy has been awarded to us and your payment (possibly by your financier), we will proceed with the installation, and the hybrid heat pump remains our property for 1 year in connection with a subsidy requirement, before we transfer the hybrid heat pump to you and it becomes your property.

13. Monitoring. Data exchange

- You give us permission to monitor your Installation and, if necessary, place monitoring equipment with which we can inspect the Installation from a distance. The monitoring aims to be able to check the correct operation of the Installation and take measures if necessary. In this context, the following data is monitored: production for the detection and rectification of malfunctions and performances compared to nearby systems. We use this data to detect any problems with the Installation and to be able to solve them.
- In deviation from this, you have the option not to have your Installation monitored by us. You must make this known to us in writing and accept the consequences for the warranty provided by us in that case.
- You give us permission to exchange your data or data about your Installation with subcontracted partners for the performance of the Work.
- Upon request, we will provide you with a specification of the data we monitor.

14. Force majeure

If the performance of the Work becomes impossible for one of the Parties due to a cause that cannot be attributed to him, that Party is entitled to terminate the performance of the Work against compensation to the other Party for the costs already incurred.

15. Payment and ownership.

- We receive your payment, possibly through financing from you, to the bank account specified by us on the quotation for the delivery.
- An advance payment of € 500 after the survey and your approval, and the remaining amount of the standard quotation 14 days before the installation minus €10.
- The ISDE subsidy has already been applied for by us and offset in the package price. This results in a lower starting or purchase price. The ISDE subsidy is granted by the government, which wants to prevent a trade in subsidized hybrid heat pumps. Therefore, the requirement is that the hybrid heat pump must remain in ownership and installed in or on the property for at least one year, from the date of subsidy determination. To arrange this, you will receive an invoice from us of € 10 after that year, which you may and must only pay at that time (and not earlier). After meeting this requirement, after payment of that invoice, and after we have received the ISDE subsidy, you will become the owner of the delivered heat pump. This financial arrangement has no further consequence for the use of the hybrid heat pump.

16. Complaints procedure

Complaints about the execution of the Agreement must be submitted to us (in writing or electronically) within 14 days after installation, fully and clearly described.

17. Changing conditions, rate schemes and rates

- Unless agreed otherwise, we may change the conditions. Changes must be communicated to you at least 10 calendar days before they take effect. This notification will indicate when the changes will take effect.
- Notification will be made by means of a personal notification and a general announcement on our website.
- The changes announced also apply to all existing agreements, unless otherwise agreed between us and you.

18. Announcements, subcontractors and choice of forum

A notification or request as referred to in the Agreement will be sent to you by post or email to the address mentioned in the Agreement. In the case of a notification or request to us, it will be sent to the address as displayed below or to an address that will later be disclosed by us.

We have the right to engage subcontractors or assistants to carry out the Work. We reserve the right to engage third parties for work related to HAAS. If circumstances arise that are not explicitly or implicitly foreseen in the Agreement, the Parties will deal with such a circumstance in good faith and taking into account the reasonable interests of all Parties.

If a provision of the Agreement proves to be null and void, invalid, or unenforceable, this does not affect the rest of the Agreement and the Parties will consult with each other regarding a replacement provision that, in terms of content and purport, most closely approximates the null, invalid, or unenforceable provision, taking into account the intention of the Parties to the Agreement.

You hereby declare that the data provided by you to us in the context of the Agreement are correct and complete. If it turns out that part of this data is incorrect or incomplete after the conclusion of the Agreement, we are entitled to terminate warranties immediately and/or terminate the Agreement. The costs of this will be at your expense.

The way we process personal data under the General Data Protection Regulation (GDPR) is published on our website in the Privacy Policy. On request, we will send you a copy of the document. Dutch law applies to the Agreement

19. Confidentiality

HAASheat is a copyright-registered, and in a deed of deposit at Hofsteenge Wesseling notaries registered, protected concept of HAAS Heating B.V. Both suppliers and customers, distributors, and licensees, and all those involved in the HAASheat concept are required to observe European Directive on Trade Secrets 2016/943/EU, which has been incorporated into Dutch law by the Protection of Trade Secrets Act since 23 October 2018. All agreements regarding a collaboration, intention to license, or other activities that lead to a partnership must be preceded by the HAASheat Non-Disclosure Agreements.

HAAS Heating B.V

Groot Tegeler 9a

7535 EB Enschede

Email address: info@haasheat.com